📊 VibeIQ CSM Customer Tracker

"We added a new attribute “WHSL Price - US (Override)” when a value is updated in this attribute “MU% WHSL - US (Override)” will become blank achieved by using below formula. And this “WHSL Price - US (Override)” will be used in the calculation of “WHSL Price – US”. What we are observing in PROD is t…"

"Hi Vibe team, Requesting this as critical because we'll want to resolve by Thursday AM latest. We are doing a clean up of pricing and will need WHSL MU% OVR backfilled for a set of PRL material IDs. Because the set of data is across seasons and across product categories, pulling the plan names is go…"

"Hi Team, Project Level carryover is not set to true when the options are not carried over along with the item carryover. Steps to reproduce. 1. Carry over an item from season1 to season2 without any option carryover. 2. Add a new option in carried over item and publish. 3. In payload check carryover…"

"The new item create feature only allows to choose an item type when creating item families, but based on RL use cases, users need a way to create options and choose the item type. It should work similarly to the way the new item feature works where users can choose to create an item family or an opt…"

"Hi Team, We need your help to export the below configurations from RL QA Org to RL Test Org. Also, please take a backup of RL Test Org configurations before making the transfer from QA, in case the test org becomes unstable due to some mismatch in config and data, so we can roll back Test org to its…"

"In 3 different Men's Knits Plans an end user noticed that for item number 534735, the item name and all of the attributes have been changed. This is now causing the entire plan(s) to have errors and stopping the end user from making urgent updates needed. We are requesting Vibes team to help look at…"

"Hi - We are observing that default Style# 285785140 is getting populated to attribute "Created From Style#" on the styels which are not created from this style. This is happening on multiple styles. 1. Want know why the Default Styel#285785140 is getting assigned and how it can be fixed. 2. This cha…"

"I am trying to extract Item Library data from RL Prod Org (orgSlug: 'ralph-lauren-prod') by using the extractItems.ts file (attached) to work on data backfill on one of the attributes at Item level. The file is giving error when executed using the command as below. This seems to be an error related …"

"Urgent - please help resolve this Carryover issue. User “McKayla.Bradley@RalphLauren.com” is carrying over Material from Spring 26 plan to Cruise 26 plan and attributes marked for carry over are not copying over in Cruise 26. **Example SAP Material#:** 200P08874001 **Attributes not Carrying over** -…"

"Hi there - we have a user attempting to access vibe through a share link who has an apostrophe in their email: Hilary.O'Brien@RalphLauren.com As this user does not have a license, we try to enter their email in the share link settings and it gives an error “Invalid Email". This is urgent as it is bl…"

"Please move the “Hardware Finish” attribute from **Option **level to **Overridable** level, details below. **Attribute/Property:** Hardware Finish (hardwareFinish) **Current** – Defined at Option **Change Needed** – 1. Move the attribute to **Overridable** level 2. Existing data at Option should be …"

"Hi Vibe Team, We are observing an issue during “Size Extension” where user is trying to Extend from Base Style# 710966292 (Vibe ID – 119751) and the Size Extension Material are getting created in a new Style# 711B62431 (Vibe ID – 331811) instead of getting created under the already existing Size Ext…"

"With the new update to locking frames, I have noticed that 3/5 times when locking/unlocking frames (selectively or all) that it messes up Dynamic text. The only change is the lock and unlock of the frame . See video for an example, it has affected dynamic text both when locking and unlocking. IT is …"

"Request to have image URLs to be uploaded overnight during IST hours. Please see attached list of SAP Material #s with corresponding Image URLs to be uploaded into VibeIQ."

"We are configuring the new RL Org Name: Ralph Lauren Prod (Copy X_N59EExWV_TcJZw) Identifier: **ralph-lauren-prod-copy-X_N59EExWV_TcJZw** When trying to install the existing Apps from other RL Orgs, we got error as attached. We would request you to help us installing these Apps to the new Org. Also …"

"1. Unable to deploy the cso publish app to dev slug. I was able to deploy the app to dev training. After completion of the app, I am not able to deploy this through contrail cli. Screenshot attached - image1 2. The extension is not working after updating the workflow status option set in dev slug. r…"

"When Item is added to the child assortment, VibeIQ internally aggregates the global assortment with newly added items in child assortment. It looks like this **did not** happen for few style options. Sharing couple of examples below: SO ID: LW3HQUS-079911 Loader file: Load so-20264-100110-20251127-0…"

"A user was building a board and there are styles pulling into VibeIQ that is not in lineplan in Anaplan (where we get our lineplan data in Vibe): LU9D72S LU9DPTS LU9DPJS LW9FNPS  Based on further internal …"

"Our users have experienced a series of export to PPT issues: - Border of bounding box too big - overlapping text - need grouping of thumbnail + all text properties underneath - Stickies not exporting correctly - Shapes disappearing upon export"

"You used to be able to click on an entire frame and have all options within frame selection appear in assortment extension - I believe Vibe released a new feature within the last 2 weeks that now allows users to click anywhere on a frame (as opposed to ONLY the border) to format/manipulate the frame…"

"Unable to select a Source Assortment in the drop down when creating a board in SU27. Both in NAM and APAC folders. I do see some assortments for that season in the Hub. Noting that Assortment is not showing up under any folder for SU27, and we can see data loads have happened for SU-27 though. ![](h…"

"The QA org has been recently updated with new configurations and types that are not present in either of the automation orgs. We used the Contrail SDK but have repeatedly gotten internal errors. We require either a tool/wrapper for VibeIQ class in Java that we can use each time QA and the automation…"

"Hi, For new Season data load is failing with error: “No assortment found with identifier: FallHoliday_2026:Footware. Skipping file: FallHoliday_2026.csv” This is for new SOS season created on staging environment and I created another ticket earlier to enable integration for new seasons: https://supp…"

"Hi, New attribute “Material” with key (cspMaterial) is created at Item level and this attribute value will be updated through data load file. This attribute need to be added in mapping file to load value in VibeIQ. Thanks, Sanjay Rai"

"I am setting up templates using dynamic text and it is not working for all styles even if the attribute has a value. An example for design pack and model description. Can you look at my board and let me know what we are doing wrong? See board examples: https://boards.vibeiq.com/org/converse-prod/boa…"

"Users are experiencing multiple inconsistent copy/paste issues within VibeIQ. The behavior varies and occurs intermittently, making it difficult to reproduce on demand. Reported problems include: - Copy/Paste totally unresponsive- when working on a single Board - Copy/Paste is copying over old image…"

"Reported time: 1:46 PM PST, April 16, 2026 User: Lee Wiens Brand: ON Function: Merch It was reported that boards are taking a really long time to load in general. As an example, the FA26 board specifically is taking over one minute to fully load. I tested the same board on my end and observed simila…"

"Reporting time: 2:24 PM PST, May 8, 2026 User: Erica Worrall (GO NB) OS: Mac Browser: Chrome Location: Remote She reported that when she refreshed her board, the board did not return her to the section she was working in. Instead, it jumped her to a previous location on the board - specifically the …"

"https://api.vibeiq.com/prod/api/sso-login/login/veronicabeard.com?relayState=https%3A%2F%2Fboards.vibeiq.com%2Forg%2Fveronica-beard-prod%2Fboard%2FAyPHAipCW7jEE0lk "

"Hi Team - Today on a call, while working with a user, we discovered two Item Families that share all the same ITEM DEFINING PROPERTIES. This is very concerning.. how did this happen? I thought we had system rules set up to prevent duplicative data like this from being created. Please help to review …"

"All users (myself included) are experiencing issues for publishing this plan (https://plan.vibeiq.com/org/veronica-beard-prod/plan/zJm8BqyYvrECyMPe) thus preventing us from creating/ updating designs in PLM and downstream systems"

"**Plan / Reference:** 26FA Plan – Item Family **74662** https://plan.vibeiq.com/org/veronica-beard-prod/plan/b9RF2tp5j-6Vj-h2 **Description:** We are reporting two related system issues impacting Design creation and updates in PLM. Both appear to be malfunctioning and are resulting in **silent (unre…"

"**TLDR** Data inconsistency in VibeIQ plan is causing publish failure. Root issue appears to be an invalid second item option and a mismatch between option ID and displayed name. User confirmed desired state: **keep “STRIKE OUT”, remove “LUCKY STRIKE.”** **Ticket Title** Publish Failure – Invalid It…"

"**CONTEXT:** As reviewed with Katy on 8/26, there is a discrepancy between the Plan App and Board App, and how the property "Thumbnail" behaves across the two. In PLAN APP, if no Primary Image exists at the OPTION LEVEL then the Primary Image from the Family level populates in "thumbnail" cell as a …"

"Hi Team - Can you please help to look into the Board's share link? While in a board, and w click "Share > Copy Link," the copied link results in a error message:  E.g. While in this board, I followed ab…"

"Hi Team - Please help to provide a general outline of how we can utilize the annottae feature accross our system Please also advise expected system behavior in relatiton to this feature. If not, please advise est. hours required to build 1x new annotate sticker. Please advise if I can create custom …"

"Hi Team - I am writing to inquire about expected system functionality for BOARDS: History > Source Change History. Can you explain what this is showing? (history of item family/options add/ removed/ updated on this board?) In below example, it is showing that this item changed multiple times, but th…"

"Hi Team - Please help to advise the est. hours to add in a new property at the Project Item Family level (for products) that pulls in the option selected in the "Item: Material > Property: Partner (Material)" that is assocaited at the "Design Main Material" E.g. In below example we would want the op…"

"Jumping off of conversation ignited on ticket# 3532, across all material & product options, when the color name is removed from the option, the item option name does not regenerate or clear. Instead, it keeps the name of the color that is no longer assigned to the option. If the intent of having the…"

"Hi Team - When data set is adjusted on a custom entity (e.g. Body No.) we do not always have the visibilty to see which user made this change. As an example, please look at Item 78750:  On 1/06 we can s…"

"Hi Team - I am curious if it is possible to deploy a system rule so that "Once a item option with an associated color name has been published on a plan, the associated color name cannot be removed from the item option." This is to help maintain clean 1:1 relationships between our systems. Please hel…"

"Customization Inquiry | Custom Line Board to depict Item Family Primary Image + Option Associated Color Name Primary Image We have identified a major opportunity to gain efficiencies across the design team. Ultimately, we are trying to r4ender a solution that allows the merch team to generate line s…"

"Hi VibeIQ Team, I’m opening a ticket to report an issue with the pivot-related feature enhancement that was rolled out on **January 29**. Based on our testing, the functionality is not behaving as described in the release notes. **Example** Please reference style **J26FA0198** on the plan linked bel…"

"Hi Team, (cc'ing Hannah directly as I am hopeful she will be able to help resolve.) We’ve identified a data integrity issue impacting the **26FA Plan**: https://plan.vibeiq.com/org/veronica-beard-prod/plan/zJm8BqyYvrECyMPe **Item Family:** ITEM-89411 **Specific Body No.:** ID 110001 ### Issue Descri…"

"When using the **“Regenerate All Line Boards”** action on the board, all **Line Board views unexpectedly switch item‑family level**. This behavior occurs immediately after regeneration and requires manual correction to return to multi‑level view. **Expected Behavior:** Regenerating lineboards should…"

"**Subject:** Error When Creating New Fabric/Yarn Family Options – “An entity with the same name already exists” **Priority:** High (Blocking configuration work) **Description:** We are encountering a system error when attempting to set up new **Fabric/Yarn Family** options in Vibe IQ. The error mess…"

"**Description** This ticket is being reopened as a **critical follow‑up** to formally document a major system capability gap that continues to impact our teams and the shared user experience goals we are collectively working toward. Currently, users **cannot filter the Item Library by object referen…"

"Hi Team, During the initial setup in VibeIQ, the properties “Stitch,” “Gauge,” and “Ends” were configured as single-select fields. In our prior PLM workflow, these option sets were maintained directly by designated business users, which allowed them to scale efficiently as new values were introduced…"

"I noticed item options were missing from the plan today. I went in and updated all of them and then when I rechecked item option is empty a bunch populated again. When I try to promote so they add the option back it starts to remove some data specifically the color status which is important data we …"

"Hi, We are rushing towards a deadline and the platform has been moving unusually slow. Can someone please look into this to correct as soon as possible?"

"trying to run lineboards using templates and pulling / organizing it completely wrong and also showing "n/", also not showing the full delivery name / field text"

"On December 12th we discovered one of our color statuses reading as "dropped." Upon going into the item modal the history displayed the color status going from dropped - new on that day. When reviewing the version history, the color status was reading as 'new' from 11/7 - 12/12. We are concerned the…"

"Haley had a large amount of style statuses clear out all at once at 5:49 PM. Here the list: you won't be able to see the blanks because we have to urgently fill them in for the morning. W54582R_AR01 W4865R_AR01 W4865R_AR03299 W4865R_AR04570 W4833R_AR01 W4833R_AR03299 W4833R_AR03842 W4833R_AR05594 W4…"

"text box is disappearing please see attached videos"

"There is currently a bug in the Item Library Chooser when selecting from Boards or Line Plans where the “Created On” filter is not functioning. Although the filter option is visible, it is not feeding from any data source, causing the selection options to appear blank. This filter is needed to bulk‑…"

"We have a process in PLM that attaches/uploads assets to ItemOptions (.AI files in this case) This is done with API calls. Consider the next base API calls: Step1_APIFiles (POST):https://api.vibeiq.com/prod/api/files Step2_UploadToS3Bucket (POST):https://s3.amazonaws.com/prod-contrail-file-content-b…"

"52232 Beach Towel is one example that was carried over from 2026 to 2027 season. It carries over just 1 vendor vs multiple vendor were attached in previous season."

"Hello, The other week we found out that our image workflows weren't running all the way through for a few days. We found out based on an image not being in Vibe that should be there. Request to receive error message if an image workflow does not trigger in the integration when it is supposed to Best…"

"This is a follow-up to your previous request #3668 "urgent - background removal not working for a few skus" I am seeing some more examples where the ‘default’ sku that has the background removed is not set as the default image: ![](https://vibeiq7921.zendesk.com/attachments/token/DacS8ylRkQ8ZiY5CYgt…"

"Hi Team, There are a lot of failed FlexPLM workflow entries since today morning around 5:30am EST. There was a patch deployment in Flex side which caused this issue. Flex is restarted now. Can you please help in retriggering the failed entries? Please let me know if you need any additional informati…"

"Hi Team, Below scenario is reported by Flex team. 1. Item is added to a plan and gets sent to PLM 2. In PLM data is updated at STSL level 3. Same item gets carried over in Vibe to a different project-plan 4. It gets published to PLM where the STSL attributes data gets blanked out 5. IF step 3 and 4 …"

"Hello - its come to our attention that NRF Color does not appear to be populating in Vibe during the carryover uploads, despite the files having NRF Color as an attribute/value. Please use 9.12.25 Footwear upload as an example. Attaching the uploaded file from that instance. Checking those Items in …"

"Hello - We have instances where our All Merch composite plans are not catching all child plan publishes. Below is an example. Item Number: U20006YL This Item was added to the S1-26 FTW APAC Lifestyle plan and the plan successfully published on Dec. 2. at 8:14 PM via my screenshot. The corresponding …"

"Hi Team, We are facing a strange issue in our plans. We had an attribute (Prelim 12 month Forecast) on project-item level, which we decided to move to item family level due to business requirement. We had created a new attribute on item-family with a different key and ran a script to load data from …"

"Hello, We have a persistent issue that has been discussed with you team before. When a PM drops/cancels an Item in Vibe, the Product Status/Item Development Status updates via an Event Workflow. However, those event workflows are not processed immediately. If the plan is then published prior to the …"

"Plan : https://plan.vibeiq.com/org/nb-reimagine-prod/plan/Y2M9PjIc5aj8ueGK Item Number: P906037C Item Development Status which is a project-item attribute is holding the old value even though a new value is set in Flex and the workflow tries to update the new value. I tried to update the data manual…"

"Hello, We are seeing an instance (probably more) of a publish showing up in the plan module but not showing a record in the EW logs in the admin console. This resulted in at least two newly created items not flowing to flex and attaching to a season as it was the initial publish after being promoted…"

"Hi Team - Just wondering, can we enable the color deletion inbound to Vibe in the PLM connector? Currently it shows the message deletion event is not configured. We have some unused colors(around 2000) which the color team wants to delete from PLM. Without this, the colors will still remain in Vibe …"

"When users try to Publish S1-27 (Product) FTW Running, they receive a “Plan publish failed” message. There are no alerts in the plan. Can you please advise as to what is causing that? Thank you! "

"Hi Hannah- We have uncovered an issue with a validation we have in place related to the Short Product Description property. Within the Plan the validation is working as expected, we are experiencing the issue in the Product Modal, Details tab. A validation error is being raised as expected, but the …"